Sooner or later, most companies will need to reinvent themselves in response to disruptive market shifts, technologies, or start-ups. But can a new business model quickly replace all the revenue an incumbent has lost to market upheaval? Only in rare instances, say the authors.… Read More


Consider the oft-repeated statistic that about 90% of people self-identify as above-average drivers, a clear impossibility. Well-documented factors such as confirmation bias, cognitive dissonance, and the fundamental attribution error mean we — in the words of the Talmud — don’t see the world the way it is; we see the world as we are. (See […]… Read More


In today’s world, start-ups aren’t the only ones who can innovate. As I discussed in my post How Big Companies Can Save Innovation, large companies are now better positioned to innovate than ever before. Here’s why: the innovation revolution spurred by venture capitalists decades ago has created the conditions in which scale allows big companies […]… Read More


Eighteen months ago, a massive earthquake struck off the northeast coast of Japan. The tsunami it unleashed caused devastating damage whose effects are still being felt. But it could have been even worse. Instead, a mere three seconds after the earthquake struck, a sophisticated early warning system kicked in. The system then triggered a series […]… Read More


In my latest Harvard Business Review article, “The New Corporate Garage,” I argue that we’re transitioning into a new age where forward-thinking corporations that blend entrepreneurial behaviors with existing capabilities can have massive impact. The article is a call to arms for corporate innovators to seize the opportunities that only a big company can realize […]… Read More


Before launching a new round of brainstorming sessions in search of the next great idea, executives should seek out something altogether different – the bottlenecks that choke innovations before they see the light of day.… Read More


It’s a paradox of the information age. The glut of information that bombards us daily too frequently obscures true insight. Intelligence should drive better innovation, but unless it is strategically collected and used, it functions like a summer beach novel — an engaging distraction. Thoughtful companies intertwine customer intelligence throughout the three phases that characterize […]… Read More