Remember how after Chemical Bank launched the first Automated Teller Machine in the 1960s, waves of bank branches shut down? And remember when banks went online, how waves of local bank branches shut down? Oh wait. In both cases the new technology ended up augmenting, rather than replacing existing channels. This isn’t unusual. Despite bold […]… Read More


It was about four years ago when I, like many of my friends, abandoned Friendster for Facebook. I never thought about why I decided to jump ship — until I saw the The Social Network a few weeks ago. The film suggests that what made Facebook a far more desirable network than MySpace and Friendster, […]… Read More


I read with interest a recent Wired Magazine article about Hunch.com – an online decision-support tool that’s similar to Ask.com and Yahoo Answers but with the ability to customize recommendations based on users’ taste profiles and their answers to a set of probing questions related to the topic of interest. The company claims that an […]… Read More


I picked up an iPad in late April when I was swinging through the States. The Anthony family has been experimenting with it during the last six weeks in Singapore. I have five reflections on the device: • Magazine companies hoping that the iPad will “save” the industry could be disappointed. I downloaded the Wired […]… Read More


For what seems like forever, Twitter has been the white-hot startup staring at a critical, unanswered question: How will it translate hype, and seemingly never-ending traffic growth, into profits? Yesterday the company announced its intentions to offer corporations the opportunity to sponsor Tweets. So-called “Promoted Tweets” will appear when people search for particular terms. Only […]… Read More


So Apple’s iPad arrives this weekend, and the reviews have started to pour in. I’ve ordered mine and will pick it up the next time I swing through the United States. I suspect the Anthony family will use the iPad to browse magazines, watch videos, and waste time with applications, with the laptop reserved for […]… Read More


Why is it so difficult for established companies to pull off the new growth that business model innovation can bring? They don’t understand their current business model well enough to know if it would suit a new opportunity or hinder it, and they don’t know how to build a new model when they need it.… Read More


Today there are regular reports about the great things that will come from nanotechnology, energy harvesting, and bioscience. Five years ago, seemingly everyone talked about the promise of home networking, the potential of handheld devices, and the future of digital imaging.… Read More