2012 has not gotten off to a great start for Eastman Kodak. Three of the company’s directors quit near the end of last year, and word recently emerged that the company was on the brink of filing for Chapter 11 bankruptcy protection. The easy narrative is that Kodak is a classic case of a company […]… Read More


My first blog post for HBR.org went live in February 2008, when the platform was still in its infancy. Here’s what I’ve learned about market demand in three-and-a-half years and (now) 200 posts. While I thought that a reflective post might be a little self-indulgent, I think these lessons transfer to other domains, so I […]… Read More


To mark the passing of one of the world’s all-time great innovators, some of the leaders of Innosight are reflecting on what Steve Jobs taught the world. He leaves as his legacy a set of lessons about innovation that will continue to inspire us for generations to come. These are just eight of the main takeaways […]… Read More


Remember how after Chemical Bank launched the first Automated Teller Machine in the 1960s, waves of bank branches shut down? And remember when banks went online, how waves of local bank branches shut down? Oh wait. In both cases the new technology ended up augmenting, rather than replacing existing channels. This isn’t unusual. Despite bold […]… Read More


It was about four years ago when I, like many of my friends, abandoned Friendster for Facebook. I never thought about why I decided to jump ship — until I saw the The Social Network a few weeks ago. The film suggests that what made Facebook a far more desirable network than MySpace and Friendster, […]… Read More


I read with interest a recent Wired Magazine article about Hunch.com – an online decision-support tool that’s similar to Ask.com and Yahoo Answers but with the ability to customize recommendations based on users’ taste profiles and their answers to a set of probing questions related to the topic of interest. The company claims that an […]… Read More


I picked up an iPad in late April when I was swinging through the States. The Anthony family has been experimenting with it during the last six weeks in Singapore. I have five reflections on the device: • Magazine companies hoping that the iPad will “save” the industry could be disappointed. I downloaded the Wired […]… Read More


For what seems like forever, Twitter has been the white-hot startup staring at a critical, unanswered question: How will it translate hype, and seemingly never-ending traffic growth, into profits? Yesterday the company announced its intentions to offer corporations the opportunity to sponsor Tweets. So-called “Promoted Tweets” will appear when people search for particular terms. Only […]… Read More


So Apple’s iPad arrives this weekend, and the reviews have started to pour in. I’ve ordered mine and will pick it up the next time I swing through the United States. I suspect the Anthony family will use the iPad to browse magazines, watch videos, and waste time with applications, with the laptop reserved for […]… Read More