Utsav Bhatt is an Associate Partner at Innosight. He has helped clients navigate disruptive change, identify new growth opportunities, and drive culture change to enable business model transformation. He co-leads the Customer and Innovation capability group within Innosight that focuses on cultivating the Jobs to Be Done (JTBD) concept and its applications.

Utsav is co-author of the 2022 Harvard Business Review article, “Persuade Your Company to Change Before It’s Too Late.”

Utsav has 15 years of experience leading consulting assignments with clients across diverse industries and geographies. Before Innosight, Utsav worked for a decade at Larsen & Toubro (L&T) conglomerate and was one of the founding members of the consulting business at L&T Infotech (multinational IT services and consulting company). As a consulting practice leader, he nurtured client relationships, developed capabilities, and managed academic alliances with institutes such as MIT CISR.

Utsav is a double Gold Medalist MBA from SP Jain School of Global Management (Dubai – Toronto – Singapore) and a University Ranker in Electronics & Telecommunications Engineering.



“Persuade Your Company to Change Before It’s Too Late”
Harvard Business Review, December 2021



“ASEAN’s Transformation Champions”
Innosight, June 2020



“Own the Future of Law”
Innosight, May 2020



Extending Your Business in the Digital Era: Do You Move Capability-Out or Customer-Back?

Innosight, October 2018


Three Steps to Accelerating Digital Transformation CoverThree Steps to Jumpstarting Digital Transformation

Innosight, February 2018