Challenge One year after a merger of equals, a combined multibillion-dollar staffing agency was still operating as more than 300 independent local businesses rather than a coordinated national enterprise. Shared services for finance and IT had been established and a centralized operations team provided overflow support, but execution suffered from unclear ownership and poor coordination… Read More
Grab, a leading super-app in Southeast Asia with over 41 million monthly users, offers everything from food delivery to digital payments on a single platform. Like many fast-scaling organizations, its operations became more complex, and the finance team saw the need to connect and collaborate more effectively to deliver greater value. Seizing that opportunity meant… Read More
Challenge A global airline group faced growing pressure to evolve. COVID-19, fuel price volatility, and stricter sustainability mandates had exposed cracks in its legacy business model. Business travel was slow to recover. Passenger expectations, shaped by seamless digital experiences elsewhere, kept rising. Meanwhile, its brands struggled to stand out in an industry marked by frustration… Read More
Challenge A global precision manufacturing company with a legacy of innovation was deriving most of its revenue from its medical technology business, despite offering a wide array of well-known consumer and industrial products. To reposition the organization for faster growth, the company decided to focus solely on medtech, divesting the rest of its business lines,… Read More
Challenge A prestigious academic health system faced a stark choice as rising care delivery costs outpaced revenue. While one-off performance improvements provided temporary relief, it needed to fundamentally transform how it managed expenses across its system, instilling a culture of operational efficiency, or be forced to cut education and research funding, compromising its multipart mission.… Read More
Challenge Experian is a global information services company with hundreds of data, software, and analytics products generating more than $6 billion in annual revenue. One of the first companies to aggregate credit paying histories of borrowers to inform risk assessment in lending and other markets, it expanded into direct-to-consumer markets in 2001, selling credit reports… Read More
Founded in 1968 as the Development Bank of Singapore, DBS was integral to the rise of the newly independent nation. By offering traditional branch services, DBS grew into the largest bank in Southeast Asia, reaching $400 billion in assets. But as with many firms, big company success led to a bureaucratic culture with engrained habits.… Read More
A VENTURE-CAPITAL INSPIRED APPROACH TO GROWTH Over its 150+ year history, Bayer has become firmly established in core markets across healthcare and agriculture. But with CEO Werner Baumann declaring that innovation is critical to new growth and executing its mission of “Science For A Better Life,” leaders needed to identify how to boost innovation performance.… Read More
REPOSITIONING FOR THE NEW WORLD OF RETIREMENT Only 13% of private sector U.S. workers now have defined benefit pensions, down from 38% a generation ago—while at the same time life expectancy for a retiree has increased from 81 to 85. As the prevalence of defined benefit plans has declined, there has been a corresponding increase… Read More
DETECTING MARKETPLACE FAULT LINES Over the course of 160 years, Aetna had grown into one of America’s premiere insurance companies. But in 2010, incoming CEO Mark Bertolini made a case to the board of directors for major change despite strong growth and steady profits. He was driven in part by personal experiences that left him… Read More