“Clayton Christensen’s books on innovation are mandatory reading at Netflix.” – Reed Hastings, co-founder and CEO, Netflix For many companies, innovation is still hit or miss. They spend millions compiling the data to figure out what their customers want, but they often achieve only modest incremental innovations while completely missing the mark on the breakthrough… Read More


GOING BEYOND MANUFACTURING For over seventy five years, the Latrobe, Penn. company has prospered by manufacturing high-performance tooling for those who reshape materials—from machine shops to mining operators to oil and gas drilling customers. But relationships with its customers had always been transactional, meaning there were lost opportunities to serve customers while they were actually… Read More


Contrary to popular belief, Thomas Edison did not invent the lightbulb. Twenty or so inventors and labs had already come up with similar designs when he patented his in 1879. What Edison really invented was affordable and accessible electric light. Edison’s breakthrough was guided by a fundamental insight: any given product is only as powerful […]… Read More


First, a confession. I am not a member of the Cult of Apple. Yes, I own an iPhone and an iMac and use a MacBook Pro and, occasionally, an iPad. But I own them primarily for practical reasons – I needed a portable device (iPod then iPhone) to listen to my playlists, and my husband […]… Read More


After an unprecedented decade of growth, analysts wrote off 2013 as a year to forget for Apple. Most pundits agreed on what was wrong — a lack of breakthrough innovation since the passing of founder Steve Jobs. But in our view, Apple faces a deeper problem: the industries most susceptible to its unique disruptive formula are […]… Read More


In 2010, one of the world’s leading defense companies engaged in a strategic planning initiative in which senior leaders projected current industry trends and business prospects out to the year 2020, a relatively short time horizon for military scenario planning. The exercise turned up a comforting result: the company’s pipeline of contracts for its aircraft… Read More