Consumer and Retail Solutions

Markets We Serve

• Beauty & Personal Care

Winners in the space are making bold moves around granular market and channel strategies, even as consumer desire for health and wellness expands category boundaries and competitive set.

• Consumer Electronics

Intense competition, abundance of consumer choice, and seismic shifts in technology make it critical to be laser-like in focusing on choices around where to play and how to win in the long term.

• Household Products

With barriers to entry falling, would-be disruptors around the globe are rewiring the value chain, causing incumbents to take fresh approaches to the consumer value proposition, distribution, and value creation formula.

• Packaged Food & Beverage

Rapidly evolving consumer tastes, changing attitudes around health and wellness, sustainability concerns, and greater competition make it ever more critical to take a long-term, consumer-centric perspective on growth.

• Retail & Trade

Industry players must reinvigorate the core physical value proposition, while continuing to build digital and e–commerce capabilities, creating an omnichannel experience that meets consumers where they are.

• Travel & Hospitality

Post-pandemic, the focus is on rebuilding exceptional organizations that can create unique experiences for their guests, while addressing new demands around sustainability and health-centricity.

Growth Strategy

We work with companies to strengthen and extend today’s business while harnessing the disruptive innovations of tomorrow. Our future-back approach to strategy enables our clients to grasp how trends, technology, and customer needs are changing the ecosystem and generating opportunities for growth and value creation. We focus on ensuring leadership teams are aligned on a shared vision and priorities.  

Our holistic approach includes generating consumer insights using “jobs to be done,” identifying strategic opportunity areas, innovating new business models, and building critical stakeholder commitment, with a focus on achieving steady momentum and ultimately long-term performance and growth goals. 

We also guide companies through significant strategic transitions, like digitization and sustainability, to understand the implications for strategy and the operating model and the role of innovation levers, such as new business models, to address consumer needs.

Portfolio Management

Consumer goods companies and retailers know that to maximize value creation, they must always be actively shaping their portfolio of products and services, adapting to demographic changes, and anticipating changing tastes and preferences.   

 We work with companies to diagnose the health of their portfolios, better predict success for new products, develop new portfolio strategies, and balance resource allocation among core and emerging brands. 

Innovation Capabilities

We help clients make innovation more repeatable and predictable, taking a systematic view to drive innovation performance. To do this, we employ four key levers: defining clear innovation priorities; optimizing pathways for ideas to become pilots and eventually scaled initiatives; building an innovation portfolio management discipline; and empowering the right people to innovate.  

It all comes together with our innovation performance framework, which helps consumer goods and retail companies bridge the gap between the aspirations of their innovation efforts and tangible results. 

Organization, Leadership, and Culture

We work with clients to define the operating model needed to enable transformative growth, driving alignment on strategic and operating model shifts needed for organizations to become more consumer-centric. This helps align leadership and get commitments across an organization, hardwiring desired behaviors and catalyzing new culture.  

By analyzing and working with company leadership, we equip organizations with frameworks to address disruption, empowering all stakeholders to lead on growth and making innovation part of everyday work. 

Market Disruption

We help companies prepare for disruptions by creating detailed competitive landscapes, using a unique analytical framework for developing market and industry research required to future-proof a business and its core brands. This includes mapping trends and scenarios and developing strategies such as premiumization to help companies counter commoditization.  

By defining and aligning on a view of the future environment, companies can generate and prioritize a set of strategic opportunity areas, creating a master plan to connect efforts with future strategy.