Innovation Strategy

We help clients develop a robust innovation strategy that is aligned with their enterprise strategy and tailored to meet their growth aspirations. We work with leadership and growth teams to assess innovation performance, align on future goals, identify strategic opportunity areas, and define financial targets and scorecards. We also help design the systems and processes to accelerate the innovation journey, from customer need and ideation to piloting and commercializing new products and services.

The result is portfolio of initiatives and business model innovations that can be prioritized for meaningful investment and scaled to drive growth, diversification, and operational excellence.

Our expertise includes helping companies accelerate both longer-term transformational innovation and near-term efforts when costs are constrained.

We help companies build and manage robust innovation portfolios that deliver meaningful results, both in the market and internally. Our expertise includes helping to prioritize the right investments that are consistent with strategic priorities, evaluating and resetting portfolios in times of change and uncertainty, setting up tracking systems that provide actionable insights, and making sure the appropriate governance is in place to oversee decision making and resource allocation.

We partner with companies to lay the groundwork for these efforts and enable the client to build their own discipline around innovation portfolio management, ensuring their innovation ecosystem is fine tuned to foster the development of new products, processes, and services.

With the right enablers in place, companies can transform random acts of innovation into an innovation engine. Most companies have latent innovation potential within their organizations. Our “systems design” approach unlocks it by ensuring that your people, process, governance, and culture are working in harmony to make innovation a repeatable discipline. We create customized solutions that build on a company’s existing systems and successes to accelerate impact and quick wins. Our end-to-end expertise includes:

• Evaluating innovation readiness and benchmarking.
• Creating or renewing a culture of innovation with a shared vision, a world-class skill set and committed leadership.
• Improving customer-centricity by organizing around customer jobs to be done.
• Developing the next generation of innovation leaders.
• Establishing governance systems that enable fast and smart decision making.

One of the fundamental behaviors of innovative companies is that they focus on deeply understanding both the stated and unstated needs and desires of customers. We work with clients to identify insights into customer “jobs to be done,” which reveal opportunities for breakthrough new solutions and business models – enabling moves into new markets and to gain market share.

Our “Design for Behavior” methodology helps organizations to design and deliver highly differentiated customer experiences specifically tied to growth outcomes. Companies can create experiences that drive customer acquisition, engagement, and loyalty while realigning an organization to deliver these experiences at scale.